Return & Exchange Policy

We hope you love your purchase! However, if you are not satisfied, you can return your item(s) within 14 days of receipt for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• Items must be unused and in their original packaging with all tags and labels intact.
• For hygiene reasons, we cannot accept returns on earrings, pierced jewellery, or intimate clothing (unless faulty or damaged).
• Discounted or reduced sale items will not be eligible for returns.

• A clear, unedited unboxing video is required as proof when reporting a damaged, missing, or incorrect item.
  • The video must clearly show the parcel being opened from its sealed state, with visible packaging, product, and shipping label.
  • Returns or refund claims made without an unboxing video may not be accepted.

How to Initiate a Return

1. Contact us at [your email address] with your order number and reason for return.
2. We will provide return instructions and the return address.
3. Customers are responsible for return postage unless the item is faulty or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges

If you wish to exchange an item (for example, for a different size or colour), please contact us before returning it to ensure the replacement is available.

Faulty or Incorrect Items

If you receive a faulty or incorrect product, please contact us within 24 hours of receipt with photos and your unboxing video.
We will arrange a replacement or refund at no extra cost.

Contact Us

If you have any questions about our Shipping or Returns Policy, please get in touch with us at:

📧 [your business email address]
📞 +4407397740390

     +4407368363294